The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within 14 days from the day of receipt of the purchased goods.
In case of withdrawal, the costs of returning the goods are borne by the Customer. All items must be returned in the same conditions as received, with the original packaging and any manuals and/or instruction booklets that are part of the package and the original packaging; returning the goods by any other means is not permitted. Please include in the package the order number to which the return refers written on a sheet of paper.
To exercise the right of withdrawal, the customer must, within the deadline indicated above, send an informative email to resi@baseballproshop.it indicating the item to be returned and the order number (you will not receive a response to the email) after which he can proceed with the following options:
1. Send the parcel using your own courier (please send us the shipment number by email and include the order number to which the return refers written on a piece of paper in the parcel), to:
Baseballproshop
Decollatura Street 62
00118 Rome, Italy
2. Use the link you will receive from GLS when your order is shipped. The link is valid for 15 days from the time of delivery. After this period of time, it will no longer be possible to return the item. Shipping costs will be deducted from the voucher/refund issued for the return.
The time to obtain the voucher/refund is approximately 14 working days.
***In case of urgency in replacing a product, please place a new order and send an email to resi@baseballproshop.it with the refund request and the return order number, once received at our warehouse and checked that it is compliant, we will proceed with the refund in approximately 14 working days.***